Welcome to VivanHomes! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
How Do We Use Your Personal Information?
We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mail@vivanhomes.com or by mail using the details provided below:
Cancellation and Refund Policy
Cancellation:
- Within 7 Days: You have the option to cancel your order within 7 days of purchase. To initiate the cancellation process.
Refund:
- Eligibility: To be eligible for a refund, the cancellation must be made within the specified 7-day window.
- Refund Process: Once your cancellation request is approved, we will process the refund to the original method of payment.
- Timeframe: Please allow 5-7 business days for the refund to be reflected in your account.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to reach out to our customer support team at Contact us.
