Shipping and Delivery Policy
Thank you for choosing Vivan Homes for your shopping needs. We are committed to providing a seamless shopping experience, including reliable shipping and delivery services. Please read our Shipping and Delivery Policy carefully to understand how we process and deliver your orders.
1. Order Processing
Orders are typically processed within 0-7 business days after payment confirmation. Please note that orders are not processed on weekends or holidays.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order. The total shipping cost will be displayed during the checkout process before payment.
3. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your order by entering the tracking number on our website or through the designated courier's website.
4. Delivery Times
Delivery times may vary depending on your location and external factors such as customs clearance for international orders. We provide estimated delivery times during the checkout process, and these are indicative. product will be delivered in 0 to7 days
5. Undeliverable Packages
If a package is undeliverable due to incorrect shipping details provided by the customer or other reasons, we will attempt to contact you for clarification. Additional shipping charges may apply for re-shipping.
6. International Shipping
For international orders, please note that customs duties, taxes, and other fees may be applicable. Customers are responsible for covering these charges. Delays may occur during customs processing.
7. Delivery Issues
If you encounter any issues with the delivery of your order, please contact our Customer Support team at mail@vivanhomes.com for assistance. We will work to resolve the issue promptly.
8. Change of Delivery Address
Once an order is placed, the delivery address cannot be changed. Please ensure that the provided address is accurate and complete.
9. Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact our Customer Support team at mail@vivanhomes.com.
Cancellation and Refund Policy
Cancellation:
- Within 7 Days: You have the option to cancel your order within 7 days of purchase. To initiate the cancellation process.
Refund:
- Eligibility: To be eligible for a refund, the cancellation must be made within the specified 7-day window.
- Refund Process: Once your cancellation request is approved, we will process the refund to the original method of payment.
- Timeframe: Please allow 5-7 business days for the refund to be reflected in your account.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to reach out to our customer support team at Contact us.
