Refund Policy
1. Return and Refund Overview
Thank you for shopping at VivanHomes. We want to ensure that you have a satisfying experience with our products. Please read our Refund Policy carefully before making a purchase.
2. Eligibility for Refund
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition as you received it.
- It must be in the original packaging.
- The return request must be initiated within [number] days of receiving the product.
3. Initiate a Refund
To initiate a refund, please contact our Customer Support team at mail@vivanhomes.com within the specified time frame. Provide your order number and details of the issue. Our team will guide you through the return process.
4. Return Shipping
Customers are responsible for the return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit.
5. Refund Process
Upon receiving the returned item and inspecting its condition, we will process the refund. The refund will be issued to the original payment method used for the purchase.
6. Refund Timeframe
Refunds may take [number] business days to reflect in your account, depending on your payment provider's policies.
7. Exceptions
The following situations may affect the eligibility for a refund:
- Custom or Personalized Items: We do not accept returns or provide refunds for custom or personalized items unless they are defective or damaged upon receipt.
- Sale Items: Sale items are non-refundable.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return, replacement, or refund as necessary.
9. Cancelled Orders
Orders cannot be cancelled once they have been shipped. If you wish to cancel an order you can cancel order within 7 days and you get refund will be in next 5 days, please contact us as soon as possible, and we will do our best to assist you.
10. Contact Us
If you have any questions about our Refund Policy, please contact our Customer Support team at mail@vivanhomes.com.
Cancellation and Refund Policy
Cancellation:
- Within 7 Days: You have the option to cancel your order within 7 days of purchase. To initiate the cancellation process.
Refund:
- Eligibility: To be eligible for a refund, the cancellation must be made within the specified 7-day window.
- Refund Process: Once your cancellation request is approved, we will process the refund to the original method of payment.
- Timeframe: Please allow 5-7 business days for the refund to be reflected in your account.
Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please don't hesitate to reach out to our customer support team at Contact us.
